Covid-19 update – Our new normal

coronavirus covid-19 vet update

As most Covid-19 restrictions are lifted starting from 19th July 2021, we continue to review our Covid-19 risk assessment in line with the changing government guidelines and guidance from our governing body – the RCVS – alongside the high rate of infections that still prevail.

We are delighted to welcome our clients back into the practice gradually. The health and safety of our clients and colleagues alongside the welfare of the animals in our care remain our top priority. Approaches to this may differ for each individual site - the client care team will explain the current arrangements and advise you when you call to book your appointment. 

Whilst infection rates remain high, to help minimise the risk of infection, our teams will continue to wear masks. To protect our colleagues and in order for us to be here for you and your pets and be able to provide the best possible care, we request that you wear a face mask at all times in our buildings.

We do appreciate some of our clients are unable to wear a face covering due to a disability or for health reasons. In these cases, we may adapt our procedures to ensure both your safety and that of our colleagues, such as maintaining social distancing. 

We also ask that you do not attend the practice unless you have called us first and booked an appointment. When booking, our reception team will explain our current arrangements and anything you need to do on arrival. Thank you.

Flea and worm treatment and repeat medication

Our phone lines remain busy. If you are due your next supply of flea and wormer treatment or repeat medication, you can also request this via the website repeat prescription form. If your enquiry is not urgent, you can also email us via the Contact Us form.

We are here for you and your pets

If you are concerned about the health or welfare of your pet, please do not hesitate to contact us. Our teams look forward to welcoming you and continue to work safely and provide care for your pets during the Covid-19 pandemic.