Christmas and New Year Opening Hours - We are here to help

Christmas and New Year 2021

We will continue to provide care for your pets over the Christmas and New Year holiday period. Please note, our branch opening hours may be subject to change over the holiday. The branches will remain closed for the Bank Holidays excepting some sites on Tuesday 28th, where Saturday opening hours will apply.

While we hope you won't have cause to need us, our emergency out of hours service will remain open 24/7. You can reach them on 01746 763 998 or simply by calling your usual branch - if they're closed when you call, you will be automatically connected to the emergency service.

If you are concerned about the health or welfare of your pet, please call us for an appointment. Our friendly reception team will advise you of when and where you can be seen and what you need to do.

Please note: In order to safely provide 24-hour emergency care for your pets at this time, the way you access emergency healthcare for your pet may not always be at your usual branch. Please only attend at the practice if you have called us first and have a pre-booked appointment. Thank you.

We wish you all a safe and very Merry Christmas and a Happy New Year. We are here to help if you need us.

Throughout the holidays, our team is here to help with telephone consultations with the vet, pre-booked appointments in practice, or to order and pick up repeat medicines. The health and safety of our clients and colleagues alongside the welfare of the animals in our care remain our main priority. We are constantly reviewing our COVID-19 risk assessment in line with government guidelines and guidance from our governing body – the RCVS – and will keep you updated of any changes. We politely ask that you do not attend the practice unless you have called us first and booked an appointment. Thank you.

Repeat medication

If you are due your next supply of repeat medication you can either call us, email us or request this via the website repeat prescription form. Prior to dispensing your treatment, a member of our team will call you to take payment where applicable and arrange safe collection.

Vaccinations and routine procedures

We are working hard to ensure all vaccinations due and routine procedures such as neutering are booked in, whilst maintaining stringent biosecurity protocols. Your veterinary team is here and able to support you with telephone consultations and pre-booked appointments. Please contact us if you have any specific questions or pet health concerns